Triggers allow you to automate your rental management and save time. A trigger is an instruction to Tokeet to perform a particular action when an event occurs. For example, triggers can be used to notify you via email when a new booking is received or to automatically reply to guests. Tokeet currently does not automatically send email when events occur so each account must setup a trigger to receive account notifications.

There are a number of events in Tokeet that can be used by a Trigger. These events are listed below with a brief description. Please note that this list may change at anytime and the most current list can be found on the Triggers configuration page.

  • Guest Created - A guest is created either via the dashboard, from a Tokeet website or widget, or from a channel connection.
  • Guest Updated - A guest is updated via the dashboard or a channel connection.
  • Guest Deleted - A guest is deleted from the dashboard.
  • Inquiry Created - An inquiry is created via the dashboard, a Tokeet website or widget, or an API channel connection.
  • Booking Confirmed - A booking is confirmed via the dashboard or an API channel connection. New bookings from API connected channels also trigger this event.
  • Booking Cancelled - A booking is canceled via the dashboard or API channel connection.
  • Hold Created - A hold even is created via the dashboard or iCal channel connection.
  • Hold Deleted - A hold event is deleted via the dashboard or iCal channel connection.
  • Invoice Created - An invoice is created via the dashboard, Tokeet website or widget.
  • Invoice Paid - An invoice is paid.
  • Invoice Cancelled - An invoice is cancelled.

Each Tokeet event is raised whenever, and each time, the associated activity happens. Once a Trigger is configured it is important to be mindful of actions taken via the Tokeet dashboard as they may fire a Trigger event each time. For example, repeatedly canceling and confirming a booking may send multiple email messages to a guest.

When a Trigger is created it is automatically set to the running status. This means that the Trigger is active and will perform the requested action when an event occurs. You may choose to pause a Trigger which will keep the Trigger in Tokeet, but it will not perform the action specified. You can unpause a Trigger later whenever you like. You can also delete or archive a Trigger at anytime.

Triggers require a Tokeet Template to function. You can learn more about Templates by clicking here. There are currently a few actions that you can perform with a Trigger. These include sending an email, posting to a URL, or sending an SMS message. Email triggers can only be sent to users within your Tokeet account or your guests.

If you would like to learn more about creating a Trigger please contact us. If you have any further questions please let us know and we will be happy to help.

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