With the release of our Booking.com integration we’ve received a number of questions from our users regarding the best way to manage their Booking.com account via Tokeet. Considering all of the questions and feedback, below you will find a list of best practices and things to consider when you connect your Booking.com account to Tokeet.
Connecting booking.com to Tokeet is a multi-step process and often users skip a step, usually the last one. Please read the connection instructions carefully and be sure to follow all steps. Once you’ve established the 2-way connection between Tokeet and booking.com, you will no longer be able to manage your availability and pricing within the booking.com extranet. Therefore, it is very important that your Tokeet information (rates and availability) is complete and correct up to 12 months in the future. Also, until you push your rates and availability from Tokeet to booking.com your rentals will be disabled on the booking.com website. This is booking.com's way of ensuring that all channel manager connections are completed and functional. So don't panic when it happens, it's normal.
Expect it to take about one (1) hour to complete the connection and have everything working. If you read through the list of help articles linked in this article then you'll be set for success. Remember, you can always ask for help from our support team who are always available.
The Final Steps
Now you've finished making the connection between Tokeet and Booking.com you must finalize everything by pushing rates and availability from Tokeet to Booking.com.
We suggest that you perform the following steps in order.
- Link your booking.com property to a Tokeet Rental: Select a Tokeet rental to link to your booking.com property. Once the link has been made, any new bookings or hold events which are created for your Tokeet rental will be automatically pushed to booking.com. This means that bookings created in Tokeet or any of your other linked channels will be pushed to your booking.com property.
- Import bookings from booking.com: Now that Tokeet and booking.com has a connection it's recommended that you import your bookings from booking.com to Tokeet. This will ensure that Tokeet is aware of any bookings previously made on Booking.com, but not in Tokeet. Please note that Tokeet can only import current and future bookings. Completed bookings will not be imported. Also, the email address of guests imported in this way will not be accurate. Booking.com does not provide this data to Tokeet so you will have to manually update these email addresses from the information located in the booking details within Booking.com. Only email addresses of guest from new bookings which occur after the connection will be available.
- Push rates from Tokeet to booking.com: Please take the time to accurately setup your rates in Tokeet. We suggest using Standard Rates for now to simplify the process. You must then push these rates from Tokeet to booking.com. Please review this help article thoroughly before setting up your rates.
- Push availability from Tokeet to booking.com: The last step in connecting booking.com to Tokeet is to push your availability from Tokeet to booking.com. Please check your Tokeet calendar for this rental and ensure that your calendar is accurate and up to date.
When pushing your rental rates from Tokeet into Booking.com, please ensure that your rates are complete and correct in Tokeet as your Tokeet rates will completely replace the rate information that is in your Booking.com account. Make sure that you set the currency, for each rental correctly, to match the currency used for that rental on Booking.com. If you would like your Booking.com rates to be different than the rates on your other channels, you can create a new rate category in Tokeet just for Booking.com. This new rate category will contain rates with different pricing for the same periods as your default rates. You can then choose to sync your newly created Booking.com rate category, and only this category, with Booking.com. Always remember that you can choose which rate category you would like to sync with Booking.com and can switch categories at anytime. Rate categories were introduced into Tokeet for this exact reason. Read more about pushing rates to booking.com.
The base rate of your rental is always included regardless of which rate category you choose to push, so please consider this when pushing your rates. Remember that rates are not synced automatically, unless you use Dynamic Rates. You will have to explicitly push your Standard Rates and Promotional Rates from Tokeet into Booking.com. This will allow you to experiment and make changes within Tokeet without worrying about these rates being published before you can finalize them.
If you have occupancy based pricing turned on in Booking.com, i.e. you charge an extra fee for each guest over a certain threshold, you may need to add that value into your Tokeet rates as well. This depends on your booking.com configuration. Sometimes Booking.com expects the max person rate from the channel manager and sometimes it expects the low occupancy rate. This setting is not visible in the booking.com extranet so you will have to experiment with your Tokeet rates to see how your account is setup. You cannot change your occupancy based pricing in Tokeet by entering a different value, you can only enter the value that is set in booking.com. Any other value will result in incorrect rates.
Synchronizing availability between Tokeet and Booking.com is done automatically once your connection is complete. Tokeet will send any new booking or confirmed hold event to booking.com and block those dates on your calendar. Please note that even though you don’t explicitly choose to sync your Tokeet calendar with Booking.com, any new holds or bookings you create in Tokeet or import from another channel will be blocked off on your Booking.com calendar automatically to avoid overbooking. This feature allows you to leave your Booking.com availability just as it is now and only update it automatically when there is a new booking or hold in Tokeet. Read more about our Booking.com integration here.