Welcome to Tokeet, we're happy that you've decided to give us a try. Now it's time to tackle the most difficult part of using tokeet, setting up your account. Below are step by step instructions with video about everything you'll need to do to get setup and running with Tokeet.
Step 1: Creating your Tokeet rentals
First you need to create your rentals in Tokeet. If you have an Airbnb account you can skip this step because Tokeet will import your rental data from Airbnb for you. If you don't have an Airbnb account don't worry, creating a rental in Tokeet will take just a minute. Create all your rentals in Tokeet then proceed to the next step. See the video below on how to do it. Once complete you may proceed to the next step.
Step 2: Connect your API channels
Now it's time to connect your API channels to Tokeet using the Channel Manager. You must have a paid subscription in order to use the Channel Manager, however the Channel Manager is available during your trial period. If you don't have any API channels then you can skip this step. There are specific and detailed help articles for connecting some channels like Airbnb (click), Booking.com (click) and Expedia.com (click). We recommend that you connect Airbnb first and Booking.com last. Please continue reading below before following those specific instructions.
- We recommend that you connect your Airbnb channel first and be sure to check the Import Rentals option. Importing rentals will save you from doing Step 1 above as Tokeet will create your rentals in Tokeet based on your Airbnb property data. After you connect each Airbnb account to Tokeet then you should perform a booking import. Importing bookings will pull as much of your existing bookings from Airbnb into Tokeet. Please note that Tokeet does not import manually blocked dates from any of your channels. See below video on how to import rentals.
- If you did not click the Import Rentals option then you will have to manually link your Tokeet rental with your Airbnb property. This takes a second and must be done before you can import rentals. See below video for instructions. Once complete, proceed to the next step.
Step 3: Verify your calendar
Now that you've connected your channels it's time to verify your calendar. Tokeet has a few calendar varieties to help you get a good perspective of your availability and any holes that may have emerged during the connection. Recall that Tokeet does not import manual holds from your connected channels. You will have to create Hold Events in tokeet to account for these. Hold events are easy to create. See the video below for details. It's important that every date that should be blocked is blocked either by a booking or a hold event. Once complete, proceed to the nest step.
Step 4: Setting your rates
After you have imported your bookings and added any hold events to block desired dates, then you should check your rates for accuracy. Tokeet has a very extensive Rates Management system and it's a good idea that you get familiar with it. It's also very important that you get your rates and availability correct before connecting booking.com. This is because as the last step of your booking.com connection you must push your rates and availability from Tokeet to Booking.com, it's their requirement not ours. So if your rates are not accurate you will have a problem after pushing them. This is a common pitfall for new accounts. Rates are also used in Tokeet when you create new inquiries or bookings, on your Tokeet website, and on your inquiry widget. In other words it's used everywhere by all aspects of the application so they're important.
Step 5: Create triggers for automation
Tokeet has a very powerful and flexible automation feature called Tokeet Triggers. It is the core component of our Automation system. You would want to setup a few triggers to send an email either you or your guests when important events happen. The Automation help section has tons of useful video and articles to get your through the setup process. Once complete you may proceed to the next step.
Step 6: Setup your invoice payment options
Tokeet allows you to send invoices to guests and have them pay those invoices online. You may also pay the invoices for the guests directly in Tokeet on the invoice detail page. You must first setup either a Stripe or PayPal account with Tokeet in order to collect payment from guests. The setup process is simple and takes just seconds. See this help article for details.
There are many other options, tweaks, and configurations available to you in Tokeet. For now, these are the most important. If you get stuck or have questions we're always here to help.