Welcome to Tokeet! We're happy that you've decided to give us a try. Now it's time to tackle the first part of using Tokeet: setting up your account. Below are step by step instructions about everything you'll need to do to get up and running with Tokeet.
Step 1: Create your Tokeet Rentals
First, create your Rentals in Tokeet.
- If you have an Airbnb account: you can skip this step because Tokeet will import your rental data from Airbnb for you.
- If you don't have an Airbnb account: don't worry, creating a rental in Tokeet will take just a minute. Please see the below video on creating rentals in Tokeet. Once rentals are created, you can proceed to the next step.
Step 2: Connect your API Channels
Now it's time to connect your API channels to Tokeet using the Channel Manager.
- If you don't work with API channels (Airbnb, Booking.com, Expedia), you can skip this step.
- There are specific and detailed Help Center articles for connecting your API channels: Airbnb, Booking.com, and Expedia.
- We recommend that you connect Airbnb first and Booking.com last.
- It's important that your rates in Tokeet are correct (Step 4 below) before you connect to Booking.com.
Please continue reading below before following those specific instructions.
- Connect your Airbnb channel first and select "Import Rentals"
- Importing rentals will save you from doing Step 1, as Tokeet will create your Rentals in Tokeet based on your Airbnb property data.
- After you connect each Airbnb account to Tokeet, you should perform a booking import. Importing bookings will pull in your existing bookings from Airbnb - into Tokeet.
- Please note that Tokeet does not import manually Blocked dates from any of your channels. See below video on how to import rentals.
- If you did not click the Import Rentals option: you will have to link your Tokeet rental with your Airbnb property.
- Linking Tokeet rentals with your Airbnb property is very easy, and must be done before you can import bookings. Please see the below video for instructions. Once complete, proceed to the next step.
Step 3: Verify your Calendar
Now that you've connected your channels it's time to verify your calendar. Tokeet has a few calendar varieties to help you get a good perspective of your availability and any gaps that may have emerged during the connection.
- Tokeet does not import blocked dates / holds from your connected channels. You will have to create Hold Events to account for these in Tokeet.
- Hold events are very easy to create in Tokeet. Please see the video below for details. Once complete, please proceed to the next step.
Step 4: Set your Rates
After you have imported your bookings and added any hold events to block out dates, you should check your rates for accuracy.
- Tokeet has a very extensive Rates Management system and it's a good idea to become expert at using it.
- It's also very important that you get your rates and availability correct before you connect with Booking.com. In the last step of your Booking.com connection, you push your rates and availability from Tokeet to Booking.com (a requirement of Booking.com)
- Rates are used in Tokeet when you create new inquiries or bookings, on your Tokeet website, and in your inquiry widget. In other words, they are used everywhere and by all aspects of Tokeet-- so they're important!
Step 5: Create Triggers for automation
Tokeet has a very powerful and flexible automation feature called Tokeet Triggers. Triggers are a core component of our Automation system.
- For example, triggers can be used to notify you via email or SMS when a new booking is received, or to automatically reply to guests.
- The Automation section in Tokeet Help Center has tons of useful video and articles to get your through the setup process. Once complete you may proceed to the next step.
Step 6: Set up your Invoice payment options
Tokeet allows you to send invoices to guests and have them pay those invoices online. Please see this Help Center article for an overview of accepting payments online and via credit card.
- First, you need to add your Stripe or PayPal account in Tokeet in order to collect payment from guests. The setup process is fast and easy. Please see this help article for details.
- You may also pay the invoices for the guests directly in Tokeet on the invoice detail page.
There are many other options, tweaks, and configurations available to you in Tokeet. For now, these are the most important.
Please contact us with questions any time! We are thrilled to have you onboard and wish you a most successful vacation rental business.