There are a number of best practices and things to consider when you connect your Booking.com account to Tokeet.
You can simply follow Tokeet's Booking.com wizard, which provides a status of completion of each step. Once each step is completed, a green checkmark is shown to the left of the step.
In Booking.com Extranet: Connect to Tokeet
Connecting Booking.com to Tokeet is a multi-step process and often users skip a step, usually the last one. Please read the detailed connection instructions carefully and be sure to follow all steps.
- In Booking.com Extranet (https://admin.booking.com), designate Tokeet as the Channel Manager (Click on Property > Account > Channel Manager)
- Tokeet receives an email from Booking.com and approves the connection
- You receive an email from Booking.com and confirm the connection in Booking.com extranet. It's very important that this step is completed, or your availability and rate pushes will not work.
Note: Booking.com will now keep your properties closed / not bookable, until you push both rates & availability from Tokeet to Booking.com
In Tokeet: link Booking.com Property to Tokeet Rental, Synchronize Availability and Rates
Now, connect your Booking.com property in Tokeet. Please make sure you have rental rates defined for your rentals first. You will need to push rates from Tokeet to Booking.com as part of the connection process.
- Link your Booking.com property to a Tokeet Rental
- Once the link has been made, any new bookings or hold events which are created for your Tokeet rental will be automatically pushed to Booking.com. This means that bookings created in Tokeet or any of your other linked channels will be pushed to your Booking.com property.
- Import bookings from Booking.com This will ensure that Tokeet is aware of any bookings previously made on Booking.com.
Note: Tokeet can only import current and future bookings. Completed bookings will not be imported. Also, the email address of guests imported in this way will not be accurate, since Booking.com does not provide this data to Tokeet. You will have to manually update these email addresses from the information located in the booking details within Booking.com. Only email addresses of guest from new bookings which occur after the connection will be available.
- Push rates from Tokeet to Booking.com. You will want to take the time to accurately setup your rates in Tokeet. You must then push these rates from Tokeet to Booking.com. Please review this help article on best practices of setting your rates for Booking.com
- Push availability from Tokeet to Booking.com. Please check your Tokeet calendar for this rental and ensure that your calendar is accurate and up to date.
- If you are having trouble pushing availability: add a temporary Hold event to your Rental with status Confirmed. Once the connection is made, you can go back and delete the Hold event. Here's more info on Hold Events.
Best Practices - Synchronizing Rates
- When pushing your rental rates from Tokeet into Booking.com, please ensure that your rates are complete and correct in Tokeet as your Tokeet rates will completely replace the rate information that is in your Booking.com account.
- If you would like your Booking.com rates to be different than the rates on your other channels, you can create a new rate category in Tokeet just for Booking.com and map it to this channel to seamlessly push updates with a single click.
- Rates do not update automatically, and must be pushed from Tokeet. The platform is designed this way so that you can make rate changes without worrying that the change has been propagated to the channels before changes are final.
Best Practices - Synchronizing Availability
- Synchronizing availability between Tokeet and Booking.com is done automatically once your connection is complete. Tokeet will send any new booking or confirmed hold event to Booking.com and block those dates on your calendar.
As always, please contact us with questions any time. We're happy to help.